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Privacy statement
The confidence of all persons who participate in surveys is crucial to all the activities of the iVOX online research bureau. This privacy statement is therefore meant to give a clear explanation about the way we handle data which can be labeled as confidential or privacy-sensitive. iVOX deliberately conforms itself to the behaviour code of Esomar, the international association of market research bureaus. Furthermore, we subscribe to the guidelines on the field of internet market research which were set up by this association. The rules below were set up by us. By respecting these rules, we can guarantee you that all data are handled by us with great care.
Data collection
iVOX collects data about a wide range of topics. This is done in various ways, for instance through online surveys. iVOX is the exclusive owner of the information it gathers. This information will not be made public, sold, or shared with others, other than described in this privacy statement, without your explicit permission. iVOX ignores every third party request to publicise the identity of respondents or any other personal information, unless it is forced by law to do so.
We respect your privacy and will NEVER use your personal data for other goals than research. Your personal data will never be shown to third party members without your explicit permission. Your personal answers on survey questions will NEVER be reported to individuals and will be handled entirely anonymously.
Participation in a survey is always on a voluntary basis. In general, iVOX raffles prizes among the respondents of a survey. Contacting information, such as your e-Mail address, is hereby used when announcing the prize winners.
When it comes to security, iVOX handles your personal data with great care. Survey data are stored on internal servers behind a firewall or on a secured web environment. Technical safety measures make sure that any confidential information is exclusively accessible to iVOX staff members whose task is to process survey data. All iVOX staff members have signed a pledge of confidentiality in their employment contract. This way, confidential data are always protected. In certain cases, research data are temporarily stored on servers owned by suppliers of iVOX. When this happens, these suppliers are forced to respect our privacy policy by making them sign a special contract.
External data collection
iVOX does not only gather information through its own website. It also works by order of third party members or together with partners. At this, data can be gathered through online questionnaires which are activated by means of ‘click stream intercept’ (pop-up screen), banners, buttons, e-Mail or links on third party websites. When gathering information from external sources, iVOX protects the privacy of its respondents as well. Research data, including results, are only shown to clients or partners anonymously and/or in an authorised form. If clients wish to have personal contact with respondents, in which case anonymity cannot be guaranteed by iVOX anymore, then you will be notified about this in advance.
When pop-up questionnaires are used for external data collection, cookies are used to make sure that users get a certain questionnaire only once. Other personal information will NEVER be stored in these cookies.
iVOX Online Panel System
In most online surveys, we ask respondents for their permission to address them for future surveys as well. If they agree, these respondents’ personal profiles are stored in the iVOX Online Panel System.
Changing personal data
In conformity with the privacy commission, you can view, edit or delete your personal data online. In order to do this you need a code and a password, which you receive from us when you join the iVOX panel.
Cookies
In some cases we use cookies to indentify panel members. This way, you won’t have to fill in the same standard data over and over again.
Links
This website contains links to third party websites. iVOX can not be held responsible for these websites. If you have any questions about your privacy on other websites, we advise you to look for a privacy statement on those websites.
Send an e-Mail to a relative
On certain parts of our website we offer the possibility to send the information found on a page to (a) relative(s). If this is the case, we will ask for your name e-Mail address as well as the e-Mail address(es) of your relative(s). These e-Mail addresses are used exclusively for a one-time invitation to visit the regarding information on our website. The e-Mail addresses will not be stored for other use. Do you want to invite a friend to join the iVOX panel?
Log file analysis
On most websites, general, anonymous visitor statistics are kept by means of so-called log files. iVOX uses these log files as well, in order to keep improving its website.
iVOX websites
The following privacy guidelines apply to all websites which have an address ending with ivoxpanel.be, ivoxpanel.com, socratos.be or ivox.be.
Modifications
iVOX reserves the right to modify this privacy policy at any given moment. Every modification will be published on this page. We will place notifications about this on our homepage as well. If we have the intention of using your data in any other way than described in this privacy statement, then we will send you an e-Mail beforehand, in which we ask for your permission.
Contact
If, after having read about our privacy policy, you still have a few questions left, don’t hesitate to contact Jo Steyaert. We recommend you to send an e-Mail, but you can call or fax us as well (Phone: +32-16-226214, Fax: +32-16-226218)
What are cookies?
A “cookie” is a package containing information which is sent by a web server to your browser and then stored onto your computer’s hard disk. A cookie is completely harmless to your computer. Cookies can be used to identify website visitors and thereby to facilitate certain procedures. For example, cookies verify that you don’t receive unnecessary information and make sure that you don’t have to fill in the same forms over and over again. You can reject cookies at any given moment by adjusting your browser’s settings. On the iVOX website, cookies can be used to correctly interpret user statistics and to adjust the information so that it complies with your demands. We will never link the information contained in a cookie to any personal information about you. If you wish to learn more about cookies, please visit Cookiecentral (www.cookiecentral.com).